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SCIENCE ARTICLE
Business robot farm management in the Robotic Process Automation (RPA)
1
Insititute of Management, Lodz University of Technology, Poland
Submission date: 2024-03-21
Final revision date: 2024-05-27
Acceptance date: 2024-06-19
Online publication date: 2024-07-09
Publication date: 2024-07-26
Corresponding author
Management 2024;28(1):165-189
KEYWORDS
JEL CLASSIFICATION CODES
M15
TOPICS
ABSTRACT
The growing demand for innovative IT solutions allowed the existing industries to develop and enabled the emergence of new ones, which filled the existing technological gaps. Among them, we could observe a dynamic growth of the robotic process automation sector. Business robots are designed to automate
the organization’s business processes by imitating real users performing their daily duties, which are based on structured, repetitive procedures, increasing the operational efficiency of the organization while reducing the impact of the human factor. With the advent of this solution, there were also issues regarding the
management model of the RPA robot farm. The results presented in this article are based on the results obtained from a case study on an organization operating in the IT consulting sector. This article addresses critical challenges in managing a robotic process automation infrastructure, focusing on financial optimization, knowledge management, benefits evaluation, and security enhancement. Through the case study it investigates strategies for realizing cost efficiencies, ensuring robust knowledge resources, evaluating implementation benefits, and fortifying security measures within RPA environments, offering valuable insights for organizations navigating the complexities of RPA deployment and management.
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| eISSN: | 2299-193X |
| ISSN: | 1429-9321 (1997-2019) |
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