Human resources quality improvement from the perspective of Kaizen practices
More details
Hide details
1
Ph.D., Faculty of Industrial and Energy Management, Electric Power University, Hanoi, Vietnam
2
Msc, Center for Vietnam Science and Technology Internationalization Promotion, Ministry of Science and Technology, Vietnam
Online publication date: 2022-07-20
Management 2022;26(1):144-163
KEYWORDS
JEL CLASSIFICATION CODES
ABSTRACT
Kaizen has long been known as an improvement philosophy that starts with small frequent changes to make larger changes in production. These changes come from the ideas and creative thinking of employees to ensure that the production conditions and processes are continuously improved. However, Kaizen not only helps motivate employees to think creatively with effective methods and skills, but it also helps them develop their capabilities, personality, and good work habits. The purpose of this paper is to show a new approach to human resources quality improvement through the Kaizen philosophy as a sustainable and active strategy to improve work performance. With analytical research on the relationship between Kaizen implementation, human resources quality improvement, and production efficiency and exploratory research on particular cases in manufacturing enterprises in Vietnam, the authors point out changes in production efficiency and human capacity before and after implementing improvement (Kaizen) projects. The paper finds significant changes of employee capability (Kaizen practitioners) after evaluating the human resource development process on the basis of six indicators of two groups (namely capacity development, personality development) and a set of criteria using a 5-point scale. In addition, the paper proposes a PDCA based framework with 12 contents corresponding to stages of the human resource development. This paper extends theories related to Lean Manufacturing or Kaizen, highlighting how philosophy of Kaizen has hard and soft impacts on the improvement of performance and human resources.
REFERENCES (31)
1.
Amstrong, M. (2008). Strategic Human Resource Management: A Guide to Action. London, GBR: Kogan Page Ltd, 248.
2.
Arezes, P. M., Dinis-Carvalho, J., & Alves, A. C. (2015). Workplace ergonomics in lean production environments: A literature review. Work, 52(1), 57-70.
3.
Armstrong, M., & Taylor, S. (2020). A handbook of human resource management practice, 10th edition: Kogan Page.
4.
Conti, R., Angelis, J., Cooper, C., Faragher, B., & Gill, C. (2006). The effects of lean production on worker job stress. International journal of operations & production management, 26(9), 1013-1038.
5.
De Treville, S., & Antonakis, J. (2006). Could lean production job design be intrinsically motivating? Contextual, configurational, and levels-of-analysis issues. Journal of operations management, 24(2), 99-123.
6.
Farris, J. A., Van Aken, E. M., Doolen, T. L., & Worley, J. (2009). Critical success factors for human resource outcomes in Kaizen events: An empirical study. International Journal of Production Economics, 117(1), 42-65.
7.
Gaiardelli, P., Resta, B., & Dotti, S. (2019). Exploring the role of human factors in lean management. International Journal of Lean Six Sigma.
8.
Garavan, T. N., Morley, M., Gunnigle, P., & Collins, E. (2001). Human capital accumulation: the role of human resource development. Journal of European industrial training, 25(2/3/4), 48-68.
9.
Gibb, S. (2016). Human resource development. Gibb.–[3d ed.]–London: Palgrave.–456 р.
10.
Glover, W. J., Farris, J. A., Van Aken, E. M., & Doolen, T. L. (2011). Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study. International Journal of Production Economics, 132(2), 197-213.
11.
Jain, P. (1999). On-the-job training: a key to human resource development. Library Management, 20(5), 283-294.
12.
Jørgensen, F., Laugen, B. T., & Boer, H. (2007). Human resource management for continuous improvement. Creativity and Innovation Management, 16(4), 363-375.
13.
Kaplan, B., & Duchon, D. (1988). Combining qualitative and quantitative methods in information systems research: a case study. MIS quarterly, 571-586.
14.
Liker, J. (2004). The 14 principles of the Toyota way: an executive summary of the culture behind TPS. The Toyota Way, 14, 35-41.
15.
Lolidis, M. (2006). Kaizen Definition & Principles in Brief: A Concept & Tool for Employees Involvement. Thessaloniki. Greece.
16.
Maarof, M. G., & Mahmud, F. (2016). A review of contributing factors and challenges in implementing kaizen in small and medium enterprises. Procedia Economics and Finance, 35, 522-531.
17.
Malloch, H. (1997). Strategic and HRM aspects of kaizen: a case study. New Technology, Work and Employment, 12(2), 108-122.
18.
Martínez-Jurado, P. J., Moyano-Fuentes, J., & Jerez-Gómez, P. (2014). Human resource management in Lean Production adoption and implementation processes: Success factors in the aeronautics industry. BRQ Business Research Quarterly, 17(1), 47-68.
19.
Masaaki, I. (1986). Kaizen: The key to Japan’s competitive success. New York, ltd: McGraw-Hill.
20.
Ohno, T. (1988). Toyota production system: beyond large-scale production: crc Press.
21.
Pascal, D. (2007). Lean Production Simplified - 2rd edition. New York: Productivity Press Inc.
22.
Prosic, S. (2011). Kaizen management philosophy. Paper presented at the I International Symposium Engineering Management And Competitiveness, June.
23.
Rosak Szyrocka, J. (2017). Human resource management in Kaizen aspect. Human Resources Management & Ergonomics, 11(1).
24.
Siele, P. (1990). On-the-job training in the unified local government service”. On-thejob training, Gaborone: Macmillan Botswana.
25.
Skrzypek, E. (2010). Kaizen. Problemy Jakości(7), 12-15.
26.
Suárez-Barraza, M. F., Ramis-Pujol, J., & Kerbache, L. (2011). Thoughts on kaizen and its evolution: Three different perspectives and guiding principles. International Journal of Lean Six Sigma.
27.
Vukadinovic, S., Macuzic, I., Djapan, M., & Milosevic, M. (2019). Early management of human factors in lean industrial systems. Safety Science, 119, 392-398.
28.
Wilson, J. P. (2005). Human resource development: learning & training for individuals & organizations: Kogan Page Publishers.
29.
Womack, J., & Jones, D. (2003). Lean Thinking, revised ed: Free Press, New York.
30.
Yang, C. C., Yeh, T. M., & Yang, K. J. (2012). The implementation of technical practices and human factors of the toyota production system in different industries. Human Factors and Ergonomics in Manufacturing & Service Industries, 22(6), 541-555.
31.
Yin, R. (2013). Case study research: Design and methods Thousand Oaks, CA: Sage.