SCIENCE ARTICLE
The self-assessment of quality culture and dimensions of social responsibility on the example of Pomeranian public organizations - winners of the Pomeranian Quality Award
 
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Management, Uniwersytet Gdański, Wydział Zarządzania, Armii Krajowej 101, 81-824 Sopot, Poland
 
 
Submission date: 2024-07-22
 
 
Final revision date: 2024-11-18
 
 
Acceptance date: 2024-11-27
 
 
Publication date: 2025-01-13
 
 
Corresponding author
Małgorzata Zdzisława Wiśniewska   

Management, Uniwersytet Gdański, Wydział Zarządzania, Armii Krajowej 101, 81-824 Sopot, Poland
 
 
Management 2024;28(2):301-326
 
KEYWORDS
JEL CLASSIFICATION CODES
H40
 
TOPICS
ABSTRACT
The research problem is as follows: What is the level of quality culture in public organizations participating in the competition for the Pomeranian Quality Award? The purpose of the study is to identify the level of quality culture in selected public organizations and identify the strengths and weaknesses of the quality culture of these organizations. A self-assessment, desk research, expert evaluation, and the method of synthesis and logical inference were used as research methods. The surveyed organizations were rated very highly, both in terms of the level of quality culture and their commitment in terms of social responsibility. In the first and second cases, according to the adopted scale according to R. Kolman, the prevailing rating is excellent and outstanding. In both cases, the strength is the ongoing cooperation with the local and regional environment, as well as functioning under management systems, as well as the implementation of various programs for the natural environment and climate. The weaknesses of some organizations include reluctance to report workplace improvements and not documented, effective ways of communicating with their suppliers or subcontractors The main limitation is the small number of subjects, which does not allow generalizations. A second limitation is the lack of studies of a similar nature, involving, for example, public organizations participating in other regional competitions. The dimensions of the social responsibility of organizations are taken into account, including the impact of their activities on the society and natural environment in which they operate. The solutions used in these organizations can serve as good practices for implementation in other public entities, contributing to improving the quality of services for citizens. This is the first research paper when it comes to national quality competitions and the phenomenon of quality culture and corporate social responsibility.
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